Customer Story
How Palomar scaled
capacity 10x
Palomar Specialty Insurance (NASDAQ: PLMR) launched 3 insurance products in weeks — not months — and transformed their underwriting operations.
Time saved per submission
45 min → 8 min
Products launched
In weeks, not months
Capacity increase
Team of 3 → output of 30
Extraction accuracy
On ACORD forms
The Challenge
Palomar's Professional & Management Liability team was processing submissions the way most carriers do — manually. Underwriters spent the majority of their day on data entry: re-keying information from ACORD forms, cross-referencing loss runs, and toggling between multiple systems.
Each submission took an average of 45 minutes of administrative work before an underwriter could even begin evaluating risk. With a small team handling growing volume, something had to change.
They needed a solution that would let their experienced underwriters spend time on what they do best — evaluating risk and making judgment calls — not copying data between spreadsheets.
“The oyyo team launched 3 different products for us in a very short amount of time. Our efficiencies have dramatically improved.”
Gerrit VandeKemp
Lead, Professional & Management Liability Insurance — Palomar Specialty
The Solution
Palomar deployed Oyyo across three lines of business. The implementation was measured in weeks, not the months typical of enterprise insurance software.
Email-first workflow — zero broker disruption
Brokers continued sending submissions by email — no new portal, no training, no change management. Oyyo intercepted the emails, extracted documents, and routed them to the right underwriter automatically.
AI extraction replaced manual data entry
Within seconds of a submission arriving, Oyyo extracted structured data from ACORD forms, applications, and loss runs at 94% accuracy. Fields that needed review were flagged with confidence scores — underwriters only touched what the AI was unsure about.
Today Board kept the team focused
Instead of digging through email to figure out what was urgent, the urgency-based board surfaced critical submissions automatically. Expirations, rush requests, and missing documents were immediately visible.
3 products launched from a single platform
Using Oyyo's Studio, Palomar configured three distinct product lines — each with its own clearance rules, rating logic, and extraction schemas — all within the same workspace. No custom development required.
The Results
The impact was immediate and measurable. Palomar's underwriting team went from spending the majority of their day on administrative tasks to focusing on risk evaluation and broker relationships.
Average submission processing time dropped by 82%. Underwriters reclaimed hours every day.
A team of 3 now handles the submission volume that would have required 30 people manually.
Brokers receive quotes the same day instead of waiting 2-3 days. Response time became a competitive advantage.
Three product lines deployed in weeks. Traditional insurance software implementations take 6-18 months.
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Join Palomar and forward-thinking carriers transforming their underwriting operations.